1
Understand the Language
Learn what terms such as ACV, RCV, recoverable depreciation, deductibles, supplements, ALE, appraisal and other claim terms actually mean.
The Insurance Claims Guide
Insurance Claims Can Be Confusing. Understanding Them Shouldn't Be.
Be Prepared. Be Informed. Get Results.
The Insurance Claims Guide helps you understand the insurance claim process, the language being used, the documents in front of you, and the questions you should be asking — so you can make informed decisions throughout your recovery.
ICG
Your Roadmap to Recovery
Plain-language insurance education, claim guidance, practical resources and tools designed to help you better understand what happens before, during and after a property claim.
Plain-Language Claim Education
AI-Powered Claim Guidance
Books & Practical Resources
Human Consultation Available
What ICG Does
Helping You Understand the Claim — Not Just Survive It.
Insurance claims involve unfamiliar terminology, estimates, depreciation, deductibles, payment documents, deadlines and decisions. ICG was created to make that information easier to understand.
2
Understand the Documents
Better understand estimates, payment summaries, coverage documents, claim correspondence and the information you may be asked to provide.
3
Understand Your Next Step
Learn what questions to ask, what records to keep, how to document your property and how to stay organized throughout the claim.
Coming to ICG
The ICG AI Claim Companion
A virtual claim-education companion designed to help you ask better questions, understand claim terminology and organize the information surrounding your property claim.
30-Day Free Trial at LaunchPut ICG to work on your actual claim situation before deciding whether you want to continue.
Ask. Understand. Organize.
A Claim Assistant Built Around Real Questions.
- Ask questions about insurance claim terminology.
- Understand ACV, RCV and recoverable depreciation.
- Learn how deductibles affect claim payments.
- Understand common estimate sections and line items.
- Organize claim documents and important information.
- Track multiple claims and properties.
- Prepare questions for your insurer, contractor or other professional.
- Access educational guidance throughout the life of the claim.
What Do You Need Help With?
Start With the Problem You're Trying to Solve.
You do not need to know the correct insurance terminology before asking for help. Start with what is confusing you.
My Claim Payment Doesn't Make Sense
Learn how ACV, RCV, depreciation and deductibles may affect the amount shown on your claim payment.
Help Me Understand My Payment →I Don't Understand the Estimate
Learn what an insurance estimate may contain and how to read important sections without getting lost in technical language.
Help Me Understand My Estimate →I Don't Know What to Document
Learn practical ways to photograph, organize and preserve information related to your property and claim.
Show Me the Resources →I Need Someone to Explain This to Me
When self-service information is not enough, request human educational consultation.
Learn About Human Help →Books & Resources
Insurance Education You Can Keep, Reference and Use.
ICG is more than a website. Our growing resource library is designed to help homeowners and property owners prepare before a loss and understand what happens after one.
Book Series
The Insurance Claims Guide Books
Practical guides that break complex insurance and property-claim topics into understandable information.
Explore Our Books →Homebuyer Resource
New Homebuyer's Edition
Learn what to inspect, what coverage questions to ask and what insurance issues may matter before purchasing a home.
Learn More →Practical Tools
Checklists & Claim Resources
Property documentation tools, pre-loss checklists, claim organization resources and educational references.
Explore Resources →Growing Knowledge Library
ICG Knowledge Vault
A structured insurance-education knowledge base designed to support the ICG AI Claim Companion and future learning tools.
Explore the AI Companion →Human Consultation
Sometimes You Don't Need Another Article. You Need a Conversation.
ICG will offer paid educational consultations for people who want help understanding claim terminology, documents, estimates, timelines, documentation practices and the overall claim process.
Human Help May Include:
- Explaining insurance terminology.
- Explaining ACV, RCV and depreciation.
- Reviewing claim documents for educational purposes.
- Helping organize claim records.
- Explaining common estimate sections.
- Helping prepare questions for the appropriate professional.
Who ICG Is For
Built for People Who Need Insurance Information to Make Sense.
Homeowners
Understand your property claim, payments, documentation and next steps.
Homebuyers
Learn what property conditions and insurance questions may matter before closing.
Landlords & Investors
Organize information across multiple properties and historical claims.
Contractors & Property Professionals
Access educational resources that help explain common insurance claim terminology and processes.
Important Scope of Service
The Insurance Claims Guide provides general educational information, organizational assistance and claim-process guidance. ICG does not act as a public adjuster, does not negotiate insurance claims on behalf of policyholders, does not determine insurance coverage, and does not provide legal advice. Questions involving coverage disputes, legal rights, claim negotiation or professional representation should be directed to an appropriately licensed professional.
Your Roadmap to Recovery
Do You Need Help Understanding an Insurance Claim?
Start with the question, document, payment or claim issue that is confusing you. ICG is being built to help you understand what you are looking at and what questions you should ask next.
Tell Us What You Need Help WithContact ICG
Start With What You Don't Understand.
You do not need to know the correct insurance terminology. Tell us what situation you are dealing with and what part of the claim is confusing you.
Insurance Claim Questions — Email The Insurance Claims Guide AI Claim Companion — Join the Launch List Need Human Help? — Request ConsultationBe Prepared. Be Informed. Get Results.